Laird Service Plans for
LairdShareHD
Laird
Telemedia includes one-year of online support
in the system purchase price
for all new products. During this period, Laird provides support for
both
defective hardware and software components. Laird will make any system
software
upgrades available, free of charge, to all customers. In addition to
the
hardware and software support provided, Laird provides Silver
Level Service to all customers for the first year. We
highly
recommend additional years of service for peace of mind.
LairdShareHD
Silver Service -
Available for Years 2 through 5
The
LairdShareHD Silver Service
Plan is designed for customers who generally have their own on-site
technical
support resources, choose to rely primarily on LairdShareHD service by
using
our online support, and prefer to pay for on-site LairdShareHD support
on a per
visit basis, if needed. The Silver plan provides for advance exchange
product replacement
response time of three business days and provides Remote Support via
modem or
VPN for troubleshooting and diagnostic purposes.
The
first year of Silver Service
Support is included in the purchase of the LairdShareHD.
|
