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Credit FAQ |
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- How do refunds/credits work? How is a refund/credit applied? Does DV Warehouse offer in-store credit?
The credit applied is always charged back to your credit card. We do have store credit. We keep all accounts balanced. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can help you in a timely manner, we will apply any due credit to another order. However, we were unaware of your intentions or the situation, there is nothing we can do if the credit has already been issued back.
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement. After DV Warehouse issues the credit, the rest of the process is out of our ability to speed up. At this point merchant services and your Bank determine how long before the credit posts in your account. This is normally 2-3 business days.
FedEx has returned my order/package to DV Warehouse. What happens now?
If the shipment is "returned to shipper", we receive the package and then credit the credit card back, less incured shipping charges. This will automatically generate a Return Merchandise Authorization number and the email address on that order's account will receive a notice about the transaction.
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