Why must DV Warehouse verify my shipping address?
In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized. Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank's phone number is listed in your account with Dvwarehouse.com.
What are all of the payment methods DV Warehouse accepts?
- American Express
- PayPal (DV Warehouse only ship to a PayPal Confirmed Address)
For International customers outside USA: Please Use Wire Transfer.
- Corporate, Education & Government Purchase Orders
- Bank Wire Transfers
- Company Check (pre-approved & qualified accounts only)
- Pre-paid Personal Check, Cashier's Check or Money Order
Note: All Prepaid Orders take longer to process because all checks must first clear with our bank.
- Please accept our apologies but we do not accept international credit cards at this time; only bank wire transfers.
Does DV Warehouse accept Government & Education purchase orders?
Yes we do! We even offer discounted pricing on certain items for corporate and institutional clients. To set up a Government/Education account, simply contact one of our helpful account managers to get your account properly set up. Government/Education purchase orders must be faxed to (323) 463-5008. Please include your sales tax exempt certificate (applicable to CA entities only), as well as your Accounts Payable contact's name and phone number.
May I pay using a check or a money order?
You can place an order and pay by check or money order by choosing "pre-paid check" in the payment area, instead of a credit card, as method of payment. Basically, write the order number on your check, print your confirmation and wrap the check or money order in it and send it to us. Or on COD requests you may fax a copy of your check to our accounting department at (323) 463-5008, made out to DV Warehouse for the full amount of your order, we will verify it with your bank for legitemacy and then release your order out.
DV Warehouse, Inc.
747 Seward St.
Los Angeles, CA 90038
Can I make a payment by telephone?
We understand that many customers prefer to use the telephone when providing credit card information. Simply select "phone order" as your method of payment at checkout, and a sales associate will contact you to complete your purchase.
Is the Dvwarehouse.com website secure? What type of security features are utilized to safeguard my information?
When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
What states are required to pay sales tax?
Orders shipped to California will be charged sales tax based on the individual county or state rate. For California residents, you will be charged 9.75%. All customers outside of California will not be charged for any sales tax since products are shipped out of state.
Does DV Warehouse offer any type of reseller or wholesale discount program?
Currently we do not offer an online discounts to resellers but we do offer volume discount to resellers on our used computer, parts & iDigital Turnkey Solution; excluding all pro audio & video gear.
How can my credit/debit card be declined when I know for certain that I have the funds available?
A credit card can decline due to invalid credit card number, missing cvv numbers, exp date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.
Does DV Warehouse know specifically why my credit/debit card was declined?
The computer does the credit card charges automatically. We are not given a reason when a charge declines. Only that it is declined. Verify you have given us the correct numbers and expiration date. If so, please contact your credit card company or bank for information.
Does DV Warehouse pay for the return shipping of defective merchandise?
DV Warehouse does not pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer. And on warrantied used merchandise we offer our one way shipping policy. Thus DV Warehouse will split the shipping costs with the customer. The customer agrees to pay to send the item back to DV Warehouse and DV Warehouse will consequently repair or replace the component and ship the item at no charge back to the shipping address specified in your account.