What is the warranty for used & refurbished merchandise? Do used items offer any additional warranty coverage?
DV Warehouse offers to repair or replace a hardware item if it is found to be faulty within 90-days of receipt. This only applies to the used Apple computers we sell (eg. PowerMacs, iBooks, and etc). This does not cover batteries. All of our used and refurbsihed Apple computers are fully tested and guaranteed not to be DOA. Additional warranty coverage can be purchased seperately.
What happens if/when an item is out-of-stock?
Products we leave listed on our website but showing out of stock we expect to be back in stock within a week or so. If we know a product will be out of stock for a longer period, we will take the product's listing off our website and notify you immediately about its delay and the estimated ETA.
May I request/reserve a specific version, revision or serial number of a product?
UNLESS directly specified y the product description or title, we do not guarantee revision or version numbers. We ship what we have, when we have it. Generally, our stock moves so fast that we have the latest version or revision of everything. DV Warehouse cannot tag a particular version or revision for a particular order and make sure the warehouse picks that box or item when your sales order comes up.
Can DV Warehouse advise me of whether the parts I am purchasing are compatible?
We do not offer any technical assistance. We also do not offer advice on compatibility of items. Please contact the manufacturers, or a local service center, for accurate answers to your technical questions.
Does DV Warehouse know the estimated time of arrival for out-of-stock merchandise?
Occasionally we will post the Estimated Time of Arrival (ETA) on our website on popular items. Otherwise, we will offer you the ETA on its delivery after recieving further details from our vendors or products manufacturer.
The price of an item I purchased has dropped prior to shipment. Is it possible to change the price to have the latest price charged for my order?
DV Warehouse does offer price guarantee. The prices in our industry change too often, too fast, for us to make all necessary changes to our catalog. If the order has not shipped, you can request for your order to be changed or reflect the latest price drop.
Can DV Warehouse ensure that I will get a specific color or stepping of a product?
Aside from certain items that are designated on our website, our products move way too fast to tag a particular item, with a particular stepping, for a particular order. We ship what we have, when we have it.
Can DV Warehouse sales associates physically get a product and describe it to me?
Sales associates cannot physically get a hold of a particular product to describe it for you. All the information we have for each item is on our website. Please use the "More Information" and "manufacturers home page" links for detail information on each product.
Will DV Warehouse special order merchandise that is not currently listed on the website?
We will gladly expedite any special orders for you; so far as it?s not a discontinued item. If the item you are looking for is not on our website, you may submit your request through our product inquiry form online.
How can I obtain a price, stock or shipping quote from DV Warehouse?
Yes real easily, by visiting our online Request for Quote form to complete and send your request.
Does DV Warehouse offer any technical support or advice?
DV Warehouse does not offer any technical assistance. We cannot offer advice on compatibility of items. We do not test or have hands on experience with all the products we offer through our catalog. On most products we provide a "More Information" link for you to obtain information about the product through its manufacturers site. We ask that you contact the manufacturers for accurate answers to your technical questions and compatibility.
Does DV Warehouse sell any merchandise that is not presently listed on the website?
Most all the products we sell are contained within our website. If the item you are looking for is not currenly listed, you may submit your product request here.
May I take advantage of a manufacturer mail-in rebate through DV Warehouse?
For your convenience, DV Warehouse does it's best to advertise any current rebates on our web site. The prices listed on our web site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions, please contact the manufacturer directly.
Where can I acquire more information on the products listed at DV Warehouse?
If further technical assistance is needed, use the products "More Information" link to access the manufacturers products detail for the most accurate information. DV Warehouse does not offer any technical assistance and cannot advise on the compatibility of the items we sell. Also, most of our manufacturers URL's are located on the right hand column; as well through our manufacturers directory.