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Return Policy |
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No returns will be accepted without a Return Merchandise Authorization "RMA" Number. With manufacturer's
allowance, a Return Merchandise Authorization Number may be requested 14 days from the invoice date.
After 14 days from your invoice date, you will be required to contact manufacturers directly to repair,
replace or return their products.
All products must be received by our Warehouse within 10 days of your receipt of a RMA Number. Items
received after 10 days will be refused. All RMA numbers must appear on the shipping labels of your
packing slip. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX. All items must be returned in the same
condition with original packaging, including all warranty cards, manuals, cables, accessories,
components, etc. PLEASE NOTE: When returning product it is highly suggested to use a trackable shipping
method.
Manufacturer Restrictions - Several manufacturers have imposed no-return restrictions on us, which
require us to adhere to the following return policy. Given these return restrictions, we encourage you to
give special consideration to our extended support contract program. All products are covered by the
manufacturer's warranty against defects. Due to certain manufacturers' return polices, you will be
required to contact those manufacturers (including Apple, IBM, Compaq, Hewlett-Packard, Sony and others)
directly to repair, replace or return your products.
Returning a Defective Item - Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on
products within 30 days of original invoice date. DV Warehouse shall have sole discretion as to the
credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and
return it to you.
Non-Defective Returns - Returns of NON-DEFECTIVE items that are returnable by DV Warehouse to
product manufacturers may, at DV Warehouse's sole discretion, be accepted for return. NON-DEFECTIVE
RETURNS ARE SUBJECT TO A 25% RE-STOCKING FEE and such returns will be for store credit or refund at DV
Warehouse's sole discretion within 30 days of original invoice date. Please call us at 800-463-1322 if
you have questions about which products are returnable, which products may be subject to a restocking fee
or for an explanation of circumstances under which a restocking fee may be charged.
NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! All returned packages will be thoroughly
inspected and a determination will be made if eligibility requirements are met for credit, replacement,
exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing
your return. Returns processing may take up to 5 business days from the time your return is
received.
Replacement product orders will not be shipped until the original item is received and inspected.
Once the item has been confirmed defective, the replacement will be shipped. If the defective item is
being returned for credit, the credit will not be issued until the item has been inspected and confirmed
defective. We can however, ship new product with a secure payment and issue credit once the returned
product has been processed.
Rebates - Products offering mail-in-rebates are non-returnable to DV Warehouse once the rebates
have been filed for. Be sure that the product is working and that you intend to keep the product before
filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED
or subject to a restocking fee. If you have any questions please call us at DV Warehouse BEFORE
removing the UPC code from your product.
SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.Only
unopened, packaged software is returnable- up to 14 days from invoice date. All other software is not
returnable. Software Licensing products are not returnable. All Microsoft software returns should be sent
directly to Microsoft under their MBC Program. Please call 1-888-673-8624 for details. Unopened Product:
If the supplier's factory seal is intact, you may return an unopened product for exchange or refund
within 14 days of your invoice date (if permitted by manufacturer's return policy), subject to a minimum
15% restocking fee.
Step 1: Check Your Return Merchandise
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing
materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and
documentation must be included in the original packag-ing, as provided by the manufacturer. A return will
not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original
shipment to you is not present in the returned package. Items sent for return consideration will be
immediately denied and DV Warehouse's return policy will NOT BE HONORED in the event that a return
shipment is received by us improperly packaged, altered or physically damaged.
The following criteria will be followed in rejecting returns and refusing credit:
- Products which are improperly packaged
- Products returned to DV Warehouse in non-qualified shipping container
- Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
- Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
- Products or packages with barcode label removed
- Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (DV Warehouse
- maintains serial number tracking)
- DAMAGE: Cracked components or damage to any circuit boards
- DAMAGE: Any dents, scratches, defacement or abuse of base casting
- DAMAGE: Torn or punctured tape seals
- DAMAGE: Loose, damaged or removed screws/fasteners
- Product Categories: CPU's, notebooks and other items so labeled with a security seal will not be
accepted for return
Step 2: Call for a Return Merchandise Authorization (RMA) Number: DV
Warehouse
Returns will not be accepted at our warehouse without a valid RMA number. RMA numbers will expire after
10 days. Any return we receive without an RMA number will be documented and returned to you.
Step 3: Ship and Insure Your Return
We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION,
in the event the package is lost or damaged in transit. We suggest that you use a traceable carrier
that can provide you with proof of delivery. DV Warehouse shall not be responsible for items returned
that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be
paid by you, the customer, and is non-refundable. At our discretion DV Warehouse may reimburse shipping
charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping
reimbursement for DEFECTIVE EXCHANGES please ask the customer service agent issuing your return
authorization for clarification.
IMPORTANT NOTICE:
If Your Return does not qualify
In the event that the product you are returning does NOT meet the requirements described in this
document, we will photograph the merchandise and packaging and prepare a detailed summary of our
determination to deny the return. The merchandise will be prepared for return back to you. Please call us
at DV Warehouse to discuss alternative resolutions for difficulties with products not qualifying for
return or exchange.
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