Return & Warranty Policy
Items can be returned in its original packaging with an RMA (Return Merchandise Authorization) number printed visibly on the outside of the packaging. You will need to fill out the RMA form to request the RMA number within 30 days from the purchase date for Refund, or within 90 days from the purchase date for repair or replacement. All qualifying return for refund are assessed a restocking fee up to 15%, and it's shipping costs are NON-REFUNDABLE.
All products must be received by our Warehouse within 10 days of your receipt of the RMA Number. Items received after 10 days will be refused. All RMA numbers must be visible on the outer shipping packaging or on the shipping labels of your packing slip. PLEASE DO NOT MARK ON THE ITEM BOX. All items must be returned in the same condition with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. PLEASE NOTE: When returning product it is highly suggested to use a trackable shipping method.
Manufacturer Restrictions - Several manufacturers have imposed NO-RETUN restrictions on us, which require us to adhere to the following return policy. Given these return restrictions, we encourage you to give special consideration to our extended support contract program. All products are covered by the manufacturer's warranty against defects. Due to certain manufacturers' return polices, you will be required to contact those manufacturers (including Newtek, AJA, Rocstor, Datavideo and others) directly to repair, replace or return your products.
Returning a Defective Item - Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 90 days of original invoice date. We will ship a replacement product, exchange or we may repair the item and return it to you.
Non-Defective Returns - You may return a Non-Defective items for Refund or Store Credit within 30 days of the Invoice date. All qualifying NON-DEFECTIVE RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE AND IT'S SHIPPING COST ARE NON-REFUNDABLE. Please call us at 800-463-1322 if you have questions about which products are returnable.
NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay of processing your return. Returns processing may take up to 5 - 7 business days from the time your return is received. Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective.
SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.
Step 1: Check Your Return Merchandise
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and DV Warehouse's return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
The following criteria will be followed in rejecting returns and refusing credit:
- Products which are improperly packaged
- Products returned to DV Warehouse in non-qualified shipping container
- Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
- Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
- Products or packages with barcode label removed
- Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (DV Warehouse maintains serial number tracking)
- DAMAGE: Cracked components or damage to any circuit boards
- DAMAGE: Any dents, scratches, defacement or abuse of base casting
- DAMAGE: Torn or punctured tape seals
- DAMAGE: Loose, damaged or removed screws/fasteners
- Product Categories: CPU's, notebooks and other items so labeled with a security seal will not be accepted for return
Step 2: Fill out the RMA Form for a Return Merchandise Authorization (RMA) Number
Please fill out the RMA Form to request the RMA number within 30 days from the purchase date for Refund, or within 90 days from the purchase date for repair or replacement. All request will be answered within 24-48 business hours.
Please Note: DV Warehouse will not accepted any returns without a valid RMA number. RMA numbers will expire after 10 days of the RMA receipt. Any return we receive without an RMA number will be documented and returned to you at your expenses.
Step 3: Ship and Insure Your Return
We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a traceable carrier that can provide you with proof of delivery. DV Warehouse will not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion DV Warehouse may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the customer service agent issuing your return authorization for clarification.
IMPORTANT NOTICE: If Your Return does not qualify
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will be prepared for return back to you. Please email us at [email protected] to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.