Please Note: For all shipments, DV Warehouse will arrange for shipping to the customer's destination; however, such costs are the responsibility of the customer. And, except as noted below, DV Warehouse will assume any risk of loss during shipment to the customer's destination; title and risk of loss will pass to the customer upon pick up from our location.
How much do you charge for shipping and handling?
Shipping charges vary depending on destination, method and physical aspects of the product. When you place an order, you will immediately be given an estimate of your shipping. When the order ships, you will be sent a confirmation with the complete costs of your order including the verified shipping charges.
Should you have any questions or concerns regarding these charges, feel free to email us.
What shipping method does DV Warehouse normally use?
DV Warehouse utilizes FedEx Ground & Express service as the primary carrier & service for most all its orders. All large items & orders are shipped ground service or via private trucking company.
Where does DV Warehouse ship from?
DV Warehouse mainly ships products from its immediate warehouse in Los angeles, California. In addition, we have a network of distributors & manufacturers which can drop ship special items to you directly.
When will I get my package?
Your order is thoroughly reviewed by our credit card department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our credit card department, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 24-48 business hour (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main California warehouse or from one of our distribution warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
Total time of delivery:
Total time of delivery is based on the number of days corresponding to your choice of the shipping method to arrive at your location
Ground Service: 5 - 7 Business Days
Express Service: 2 - 3 Business Days
Overnight Service: Next Business Day
Why are the shipping charges different than the one I was quoted?
When your order is first placed you will receive acknowledgement that we have received your order. It will reflect an estimated shipping charge. You will receive an order confirmation when your order ships with the actual shipping charges. Usually the estimate is within a few dollars of the actual charge, but if there is a severe difference, please contact either your sales rep or customer service as soon as possible.
Do you offer Saturday delivery?
FedEx does offer a Saturday delivery service for most all areas. Weekend delivery is not an option that is available to online orders. If you need a delivery on a Saturday, please contact your sales rep or call (800) 463-1322 to speak with a customer service agent.
Do I have to sign for my package?
YES! For security reasons, all shipments require a signature at the time of delivery.
How do I get my orders tracking number?
As soon as your package is ready to ship, we will generate a shipping label. The shipping label will have a tracking number that you can use to track your shipment online. The tracking number will be email to you directly from the shipping company that you use.
My FedEx tracking number is not working. What should I do?
Please doublecheck your tracking number. Your tracking number will be updated by the shipping company as soon as the package is picked up and scanned at their station, this usually takes few hours up to 24 hours. If you still having problems with your tracking number, please give us a call and we will advise on beginning the lost package process with the shipping company.
How do I contact FedEx?
Phone: 1-800-GO-FEDEX (1-800-463-3339)
FedEx has my package but they have not delivered it yet. Why?
Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your local FedEx hub. DV Warehouse would always like for your packages to be delivered ASAP. If FedEx is holding them, please contact FedEx.
What should I do if an item is delivered damaged?
If the item appears to have obvious damage by FedEx, immediately inform the FedEx driver that the package is damage so they can put a note on the shipment and call 1-800-GO-FEDEX to report a damaged shipment. If the damaged package was left or someone else signed for it, there is time period of 3 days to file the damage claim. Obtain a control number from FedEx and call DV Warehouse customer service at (800) 463-1322. Please make sure you photograph the damage and keep all the packaging materials for the claim to be process. Always make sure to get FedEx's damage package control number for your claim.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call DV Warehouse customer service at (800) 463-1322 and notify us of the missing units.
Does DV Warehouse pay for the return shipping of defective merchandise?
DV Warehouse is not responsible for manufacturer defects. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to DV Warehouse and DV Warehouse pays for the shipping back to you. However, DV Warehouse will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
Can I ship to FPO or APO addresses?
If you need an order shipped to a destination that does not have a physical address, please call your sales rep or (800) 463-1322 and explain your needs. We can ship via USPS Priority Mail on those orders.
Why was my order sent in multiple packages when it could have all fit into one box?
DV Warehouse packages the items according to safety for your items, weight, and size. The most common reason multiple boxes are used is due to multiple warehouse locations. Obviously if the items are stocked in different warehouses then they cannot be boxed together.
Why did FedEx separate the packages of my order?
That would be a function of FedEx. Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your packages.
If I refuse a package, or if my order is somehow returned by FedEx to DV Warehouse, what happens next?
If the shipment is "returned to shipper", we receive the package and then credit the credit card back, less incured shipping charges (2 ways shipping charges - From and to our warehouse). This will automatically generate a Return Merchandise Authorization number and the email address on that order's account will receive a notice about the transaction.
Is it possible to request that FedEx hold my package(s)? May I have a package re-routed to a different address?
DV Warehouse will no longer give FedEx consent to hold packages for customers to pick-up at their local FedEx facilities due to fraud concerns. We humbly apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. We previously allowed patrons to do so but due to prevailing attempts to commit fraudulent activity this option has been revoked and is no longer offered. In certain circumstances an order can be re-routed. Please contact your sales rep or customer service as soon as possible to alert them to your need. Please be informed that you may be charge for rerouting fee.
Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?
When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and hit the shipping calculator. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by DV Warehouse on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.
Does DV Warehouse ship internationally?
International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. DV Warehouse makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S.. Please be informed that some country have certain rules for exporting package by limitation of their value and weight. Please contact your local FedEx station regarding to this issue.
DV Warehouse currently ONLY accepts international payment via wire transfers. International credit cards and checks are not accepted. Note: Wire transfer orders may be subject to an additional processing fee.
Please Note: For Shipment to Russia Federation, package shold not exceed the value of $75 and limited weight of 44lbs.
Can I change destinations of an order once it has shipped?
In certain circumstances an order can be re-routed. Please contact your sales rep or customer service as soon as possible to alert them to your need. Please be informed that you may be charge for rerouting fee.
Will my signature be required for delivery of my order?
Signatures are required for all deliveries. This is a safety precaution intended to protect our customers. If you have special requirements for delivery, please contact your sales rep or customer service agent.
Can I order online if I live in Hawaii, Alaska, Puerto Rico, or Guam?
YES! If you live in Hawaii, Alaska, Puerto Rico, Guam, or other US territories, you may order online. However, additional shipping and handling charges apply. Additional charges may apply for Alaska and Hawaii orders. Puerto Rico, Guam, and other US territories are charged DV Warehouse international shipping and handling charges.
Does FedEx guarantee overnight delivery to Alaska and Hawaii?
When delivering to Alaska and Hawaii, Fedex does not guarantee overnight delivery. In most cases, FedEx will need at least an extra day to deliver shipments.
Can I place an international order online?
Yes you can. DV Warehouse currently ONLY accepts international payment via wire transfers. International credit cards and checks are not accepted.
Note: Wire transfer orders may be subject to an additional processing fee. Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. DV Warehouse makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S.. Please be informed that some country have certain rules for exporting package by limitation of their value and weight. Please contact your local FedEx station regarding to this issue.
How do I enter an overseas phone number to call DV Warehouse?
Dial "001" in front of your phone number for international calling.
Do you offer 3rd party freight billing service?
3rd party billing is available only for items shipped via UPS or FED-EX and only for items that will be shipped from our own immediate warehouse. If the item is located in another warehouse, 3rd party shipping will not be available. If 3rd party billing is required, a $5 fee for each invoice PLUS the cost of all packaging materials will be added to your order.
Store Pick Up
BUY ONLINE, PICK UP IN STORE
Ship it or pick it up? It's your choice!
Many items from our catalog that are available for purchase online can be picked up at our Los Angeles office. Please check with our Sales Representative for item availability.
What is dvwarehouse Will Call Order Pick Up Service?
DVWarehouse Will Call Order Pick Up Service is a free service that allows you to pick up your eligible order in certain areas instead of having it shipped to you. Currently, this service is available for all customers Monday through Friday as long as your orders can be fulfilled locally at our Will Call service centers. Please note that certain orders, are not eligible for the pick up service.
Once you are ready with the item that you would like to purchase, you'll go through our regular online Checkout process to purchase your items.
On the 1st step of check out, please put a note on the “Special Instructions or Comments About Your Order” box that you would like to pick up the order. Once we've processed your order, we'll send you an order confirmation e-mail that summarizes your purchase.
Pick Up your order when it's ready:
- You can expect to hear from us within 24hour of placing your order online (when ordering during regular business hours). Check Store Hours.
- Please bring a photo ID with you, along with the credit card you used to purchase the item, for verification purposes.
- For a speedier process, please bring also a copy of your Invoice or your Order number.
Purchase by Phone
When place your order by phone, you may inform the Sales Representative & they will provide you will the pick up schedule.
You will not pay a shipping fee for items you pick up in store.
Have any questions? Please call 1-800-463-1322 or local at 323-463-5005
Here's our address & Office hour:
747 Seward St.
Los Angeles 90038
Office Hour: 9am - 5pm Monday - Friday