CPS Warranty FAQ

Warranty Information

PROTECT YOUR PRODUCT WITH AN EXTENDED WARRANTY

• CPS Coverage begins on the 31st calendar day from when you purchased your product.

• 100% Parts and Labor Coverage

• Includes Accidental Damage

• Includes Free Shipping

We’ve partnered with our friends over at Consumer Priority Service to offer extended warranties for most of our products! Simply add the extended warranty on the applicable item right next to where you would add the item to cart!

Warranty FAQ:

Is a CPS Warranty just an extension of the existing manufacturer’s warranty?

No, actually it’s an upgrade to your existing manufacturer’s warranty. A CPS Warranty offers benefits that aren’t offered by manufacturers like accidental damage & free shipping.

What’s the difference between a Replacement Plan and Repair Plan?

A Replacement Plan is available for products under $150. If the product fails, you will be reimbursed for what you paid for the product minus shipping and tax.

A Repair Plan is for products over $150 and offers free repair coverage for your product any time during the life of your warranty. If we can’t fix it, we’ll replace it!

How am I covered?

For the Replacement Plan, your coverage provides for a one-time replacement of the covered product. For the Repair Plan, you are covered for a period of up to three years (depending on which plan you purchase). Benefits include parts and labor for required repairs on your product.

When does my warranty coverage start?

Coverage begins on the 31st calendar day from when you purchased your product.

Can I transfer the Protection Plan to a new owner?

Yes! CPS Warranties are transferable between owners.

Is my product covered if it’s stolen or if I lose it?

Unfortunately the CPS Warranty does not cover lost or stolen products.

Is there a deductible?

Zero dollar deductible for the Replacement Plans and the Repair Plans.

What happens if my product breaks?

You can contact CPS directly to file a claim in three ways:

• Online at www.cpscentral.com and click the “File a Claim” button

• Via email at cs@cpscentral.com

• Call in toll free at 800-905-0443

CPS Warranty Coverage Disclaimer

Any information provided on this website regarding CPS (Consumer Priority Service) extended warranties is for general informational purposes only. While we strive to ensure accuracy, the actual terms, conditions, and coverage are determined solely by CPS.

DV Warehouse acts as an authorized reseller of CPS warranty plans and does not provide warranty services directly.

Please note:

CPS is fully responsible for all aspects of the warranty, including coverage, claims, repairs, and customer support
Warranty coverage begins 31 days after the date of purchase
After activation, customers must contact CPS directly for any warranty-related service

Customers are encouraged to review the official CPS documentation and contact CPS directly for any specific questions or clarifications regarding their protection plans.

IMPORTANT WARRANTY INFORMATION

Extended warranty plans offered on this website are provided and administered by CPS (Consumer Priority Service), a third-party provider, and not by DVWarehouse.

These extended warranties are service contracts and are not insurance policies. Coverage is limited to the specific terms, conditions, and items outlined in the warranty agreement.

DVWarehouse does not provide or administer these warranties and disclaims all implied warranties, including but not limited to merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

Any claims, service requests, or warranty-related issues must be directed to CPS. DVWarehouse is not responsible for the fulfillment, coverage decisions, or claims process associated with these plans.

We strongly recommend reviewing the full warranty documentation provided by CPS for complete details on coverage, exclusions, limitations, and claim procedures.